Your name, email address, and phone number are all kept in one place: Personal info, in your account settings.
Your name and phone number are yours to correct whenever you like. Your email address is different, because it is also how you sign in.
Correct your name or phone number
- Select Account.
- Select Personal info.
- Select Edit, next to Your profile.
- Correct the field and save your change.
The correction shows on your profile straight away. It does not affect a job you have already submitted, and there is nothing you need to resubmit.
A misspelling in your profile does not put your tax return at risk. Your Tax Pro prepares your return from your tax documents, so the name on the filed return comes from those documents rather than from your profile. If you spot a misspelling on a draft return, raise it with your Tax Pro in the job chat.
Change your email address
Our support team handles email changes, so this one is not self-serve. Reach us through the chat bubble on any Taxfyle page, or through our customer support form. Tell us the address on the account now and the address you want to use instead.
Until the change goes through, emails from Taxfyle still go to the old address. If you have lost access to that inbox, say so when you write in.
You do not need a second account
Creating a second account under the correct spelling costs you more than it fixes:
- Your jobs, documents, and message history stay on the original account. A new account starts empty.
- Two accounts on similar addresses are hard to tell apart later, and separating them means a support request.
Correct the field in Personal info instead. If you have already created a second account, see How do I merge duplicate accounts?.
What if you don’t want to continue using the misspelled username even though it is connected to your job history?
No worries, you can always create another account. Please note however that your new account will not have any documentation from your past projects. If you would like to retrieve prior documents, they are always available for download out of your initial account. Once the new account is created, you can go ahead and re-upload your documents to your new account. It's that easy.