How do I merge duplicate accounts?
Why you might have two accounts on the same email address, and how to have them combined into one.
If you've signed in to Taxfyle more than one way with the same email address, you may have ended up with two separate accounts. Here's why that happens and how to have them combined.
What causes duplicate accounts
A duplicate account gets created when you sign up a second time using a different sign-in method on the same email address. For example:
- You sign up with your email address and a password.
- Later, you sign up again using Continue with Google, on that same address.
Depending on how you reach Taxfyle, you may be offered several sign-in methods: email and password, Google, Apple, Facebook, LinkedIn, or a one-time code sent by email or text. It's easy to pick a different one on a later visit without realizing it.
What you'll see when you try to sign in
If you sign in with a method your account wasn't created with, you won't get in. You'll see a message naming the method to use instead: for example, that you previously signed in with Google.
If you can still sign in with your original method, there's nothing you need to do. Merging is only worth requesting if you want to sign in either way, or if each account holds work you need.
How to request a merge
Merges are handled by our support team, so they aren't instant or automatic.
1. Request the merge
If duplicate accounts are detected, the system will prompt you with the option to link your accounts.
2. Verify your email address
We'll send a code to the email address on your accounts. Enter it to confirm the address is yours. If the code doesn't arrive, wait a moment before requesting another: there's a limit on how often codes can be sent.
3. We review your request
Once your email is verified, your request goes to our support team. A representative reviews it and may contact you to confirm your identity before going ahead.
4. You'll hear back either way
When your request is resolved, we'll email you to say whether your accounts were merged or the request was declined. If they were merged, you can sign in either way from then on.
Before you request a merge
- You'll end up with one account. Merging combines your sign-in methods into a single account: your second method becomes another way in, not a separate profile.
- You can't undo it yourself. If your accounts ever need to be separated again, contact our support team.
- One request at a time. If you've already submitted a request for the same two accounts, you'll be told it's already under review. There's no need to send it again.
If you can't access your email address
Email verification is required, so if you've lost access to the address on the account, you won't be able to start the request yourself. Contact our support team instead and we'll take it from there. That's also the place to go if you run into trouble at any point in the process.