I need to reopen my job

Once your job is complete, your chat with your Tax Pro closes. If you need to reach them again, contact Support and we can reopen the job for you.

We reopen jobs in these situations:

You have follow-up questions about your completed return: Reopening the job puts you back in touch with your Tax Pro so you can ask questions or get clarification.

Something on your return needs to be corrected or amended: If you notice something missing or wrong after the job closed, we'll reopen it so your Tax Pro can help you amend the return.

You received an IRS notice about your return: Reopen the job, then upload a copy of the notice to the Documents section so your Tax Pro can review it.

How to request a reopen

Select the support chat in the bottom-right corner of the platform and submit a ticket. Tell us which job you need reopened and why: the more detail you give, the faster we can reconnect you.

You can also submit a request through our customer support form. A representative will follow up by email.

Note: additional fees may apply if what you need falls outside the scope of your original job, including work stemming from information that wasn't provided while the job was open.