How/when do I get rated?
Ratings - when and how
Tax Pros are rated at the end of each engagement. Once you close a job, the client will be prompted to rate you based on a 5 star sliding scale.
Provided the ambiguity present when clients rate their Pro, it’s important that you not only meet the requirements of their deliverable, but that you promote a perceived value in your communication with them. Most clients may not be well versed enough in their technical expertise that they can accurately rate your work, but rather they make judgements based on soft skills such as simplified explanations, adaptability, critical observation, conflict resolution, etc.. Of course, an accurate deliverable is always expected as well.
Client ratings are only used for internal purposes, if you ever want to see your overall ratings, please reach out to support.