How can I communicate with my Pro after my job is closed?

Your Tax Pro closes your job once they've given you a copy of your filed return and its e-file acknowledgment, where applicable. At that point the chat closes too.

If you need to reach your Tax Pro after that, contact Support and we can reopen the job for you.

How to reach Support

Select the support chat in the bottom-right corner of the platform and submit a ticket. Tell us which job you need reopened and why. The more detail you give, the faster we can reconnect you.

You can also submit a request through our customer support form. A representative will follow up by email.

Note: additional fees may apply if what you need falls outside the scope of your original job, including work stemming from information that wasn't provided while the job was open.

For the full list of situations where we'll reopen a job, see I need to reopen my job.